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Parent Category: Knowledge Management

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gen-E Introduces Social Media-Powered Customer Care Automation Platform To Expedite Time to Resolution for ...
Leverages gen-E Knowledge Management Expertise to Provide Collaborative Approach to Customer Care and Enable Efficient Self-Service SupportDublin, Ireland (PRWEB) May 21, 2012 Seeking to expedite time to resolution for busy customer care organizations, gen-E (formerly generationE Technologies), a global IT process automation (ITPA) software company, today announced the Resolve Customer Care ...

Knova Names Audatex, a Solera Company, and Research In Motion as 2012 Summit Award Winners at I Heart KM User Conference

Companies Use Both Knova Knowledge Management Software and KCS Methodology to Improve Internal Efficiencies and Customer SatisfactionIndianapolis (PRWEB) May 21, 2012 Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced at its Knova ?I Heart KM ...

Clutch Group Continues To Expand Capabilities and Services Appointing J.B. Costilow and Robert Klapp to Key Roles
* J.B. Costilow Named Vice President of Knowledge Management and Innovation* Robert Klapp Named Senior Litigation and Investigation DirectorWashington, D.C. (PRWEB) May 22, 2012 Clutch Group announced today that J.B. Costilow has been appointed Vice President of Knowledge Management and Innovation. As head of the Knowledge Management and Innovation team, Mr. Costilow will be responsible for ...

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Knowledge Management

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